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Charley's Greenhouse
17979 State Route 536
Mt. Vernon, WA 98273
1-800-322-4707
Fax 360-873-8264

Call Center Direct Line
360-428-2626

Retail Store Direct Line
360-395-3001

Customer Support

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Shipping & Delivery

Delivery Information

Equipment and supplies are normally shipped within 2 business days. Please note: During our busy seasons, products are generally shipped within 3-6 business days. We really appreciate your understanding and encourage customers to plan ahead and order before the big rush. We ship via UPS Ground within the 48 contiguous states.
Rush delivery is available for most items, please call or e-mail for rates. For delivery to Alaska, Hawaii, Puerto Rico, Virgin Islands, APO's, FPO's or U.S. protectorates, Charley's utilizes the US Postal Service. Our shipping department will evaluate other shipping methods as well, and select the fastest, economical way to send your order. Please call or e-mail for these rates and options.
Greenhouses are shipped via motor freight. Call for delivery times and rates, or e-mail us at rates@charleysgreenhouse.com. A Charley's Greenhouse Specialist will be available to discuss shipping charges and the greenhouse process with you.
Supplies Shipping Rates*
Order Total
Add
Up to $20.00
$8.95
$20.01 to $35.00
$10.95
$35.01 to $50.00
$12.95
$50.01 to $75.00
$14.95
$75.01 to $100.00
$16.95
$100.01 to$150.00
$18.95
Over $150.00
14% of order

*Contiguous 48 states
Call or e-mail for rates to AK, HI, PR, VI, APO's, International and greenhouses.
Express shipping available - call for rates.

** SHIPPING NOTE: Greenhouses have special shipping requirements.
Greenhouse shipping costs are not included in your checkout cost.
Charley's will contact you by phone and/or email with a final quote that
includes shipping. Shipping charges will be added to your order after
you approve the final order total.

Oversize shipping: Due to the size and weight, please add a surcharge (as indicated) to our regular shipping and handling charge.

  International Shipments
We are happy to ship internationally. Additional shipping charges will apply. We apologize that we are unable to to give our distant customers exact shipping charges at the time an order is placed. This is due to the various sizes and weights of our products. Please e-mail us for shipping charges at rates@charleysgreenhouse.com.

Substitutions
Occasionally an item described in our catalog may not be available exactly as indicated. Please be assured that any item substituted will be of equal or greater value and quality. Of course, our 100% guarantee remains effective at all times.

Product Returns
Inspect your entire order upon delivery. If your order was damaged in shipment, call us at 1-800-322-4707 and we will process a claim and replace your damaged product. IMPORTANT: We must be notified of damage within one week of delivery in order to process a no charge replacement. If you need to return a product for any reason, please call 1-800-322-4707 to speak with a Customer Action Representative. To return the product, package it well and include a note explaining what service you would like: exchange, credit or refund. Insure any product you return.
E-mail: service@charleysgreenhouse.com