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Charley's Greenhouse
17979 State Route 536
Mt. Vernon, WA 98273
1-800-322-4707
Fax 360-873-8264

Call Center Direct Line
360-428-2626

Retail Store Direct Line
360-395-3001

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Charley's Privacy & Security Statement

About Privacy @ Charley's About Security @ Charley's

Charley's Commitment to You

Your privacy and security are very important to us. The information that follows explains our privacy and security policies and practices. We set high standards and work hard to ensure that your personal information is secure.

At Charley's, customer confidentiality is very important. We will provide opportunities for you to opt in to receiving special offers, sale announcements and regular features like our Greenhouse Gardening Newsletter. We also offer the opportunity to opt out of any promotional communication you may receive from Charley's. Our goal is to make your gardening and shopping experience as rich and hassle free as possible.
Please explore the links below to learn more about our Privacy and Security policies. If you have questions, please email service@charleysgreenhouse.com or call 1-800-322-4707.

Charley's, a Business You Can Trust

For over 36 years, Charley's has proudly grown a tradition of quality products and caring customer service. If for any reason our product does not live up to your expectations, please let us know. (Call 800-322-4707, or e-mail service@charleysgreenhouse.com) You may return your purchase within 30 days for exchange, credit or refund - whichever you prefer. We want you to be one of our many happy, satisfied customers!

Charley & Carol Yaw, Owners


How to Contact Charley's
Charley's offers customer service support Monday through Saturday 7 am to 4:30 pm Pacific Standard Time. You can contact us four ways:

Charley's Greenhouse & Garden
17979 State Route 536
Mount Vernon, WA 98273
ATTN: Customer Service


About the Information We Collect Online:

When you visit charleysgreenhouse.com, we automatically recognize your Internet service provider's domain (web address).

When you access our web site, your e-mail address and personal information are not collected.

Charley's may analyze anonymous information collected in "bulk." We collect and aggregate information about thousands of site visits and analyze it as a whole. This helps us in our ongoing efforts to upgrade site design and administration procedures to more effectively meet our customers' needs. This information is anonymous, your e-mail address and personal information are not collected.

During Charley's shopping cart checkout process, you will be given the option to save the information you have entered, including your name and billing address, and any ship-to addresses. If you select this option, your order information will be automatically entered in the shopping cart checkout fields when you visit our site in the future, saving you valuable time.

As a part of the regular business process, we need to share your order information with trusted third-party partner companies (such as our credit card processor and the credit card companies) that assist us with fulfilling your order. We require that third parties hold this information we provide in the strictest confidence.

This website may contain links that will direct you to other independent websites. Please note that Charley's Greenhouse & Garden is not responsible for the privacy, security and information-gathering practices of any other website.

Third Party Disclosure Statement:

The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest.

If you prefer we do not share your name and address with marketing partners, please e-mail us at service@charleysgreenhouse.com

If you agreed to receive e-mail from our marketing partners, we will share with them your e-mail address and the information described above, so they can send you offers for products and services that may be of interest to you. We will only share your e-mail address if you have opted in by checking the box on the registration page. Additionally, each email our partners send you will include a description of the simple opt out process to enable you to stop receiving future e-mail.

How We Use E-mail Addresses, Physical Addresses and Telephone Numbers:

After placing an order on our site, you will receive an order confirmation e-mail. This will happen right away. The confirmation will contain all order information supplied by you in the checkout process exclusive of your credit card number. To ensure maximum security, we do not send credit card numbers in e-mail. (E-mail is not a secure method of communication; it can be intercepted as it moves over the Internet. Please do not include your credit card number or any sensitive information in e-mail.)

Occasionally, we send e-mail updates to customers about sales and special offers. If you decide you want to take a break from these occasional messages, please notify us at service@charleysgreenhouse.com or call 1-800-322-4707.

Customers who supply us with their telephone numbers on-line will only receive telephone calls from us with information about orders they have placed on-line. If questions arise regarding your on-line order, we may need to call you. We will not call you about promotions or share your telephone number with other companies.

If you supply us with your postal address on-line you may receive infrequent mailings from us with information on new products and services or upcoming events like our Weekend Gardening Sessions. If you do not wish to receive such mailings, please notify us at service@charleysgreenhouse.com or call 1-800-322-4707.

How to Access and Correct Your Customer Information:

At your request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Customers can access this information by contacting us at service@charleysgreenhouse.com, or call 1-800-322-4707.

At your request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by contacting us at service@charleysgreenhouse.com, or call 1-800-322-4707.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us at service@charleysgreenhouse.com, or call 1-800-322-4707.


About Secure Ordering @ Charley's:

Thank you for shopping at Charley's Greenhouse & Garden. We have worked hard to ensure the security of your on-line shopping transactions. Our on-line store includes many security safeguards so you can relax and enjoy your shopping experience.

When you submit sensitive information through our website, your information is protected both on-line and off-line.

Charley's Secure Ordering Process, How it Works:

When you place an order with Charley's on-line, the order information you send to us over the Internet is encrypted using industry standard Secure Socket Layer (SSL) encryption technology. The order information you send is secured by this technology as it travels over the Internet.

Charley's on-line ordering is secured with a GoDaddy.com Web Server Certificate. Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption. For detailed information, please visit the GoDaddy.com website.

After receiving your order information and credit card number, we authorize your credit card transaction using the same procedure we use for retail store purchases and phone, fax and mail orders originating from our hard copy catalog. We validate and process your credit card order through a reputable and trusted credit card processor.

Most of our products are in stock and ship within 48 hours.

E-mail is not a secure method of communication; it can be intercepted as it moves over the Internet. Please do not include your credit card number or any other sensitive information in e-mail.