| About Privacy @ Charley's
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About Security @ Charley's
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Charley's Commitment to
You
Your privacy and security are very important to us. The
information that follows explains our privacy and security policies and
practices. We set high standards and work hard to ensure that your personal
information is secure.
At Charley's, customer confidentiality is very important.
We will provide opportunities for you to opt in to receiving special offers,
sale announcements and regular features like our Greenhouse Gardening
Newsletter. We also offer the opportunity to opt out of any promotional
communication you may receive from Charley's. Our goal is to make your
gardening and shopping experience as rich and hassle free as possible.
Please explore the links below to learn more about our Privacy and Security
policies. If you have questions, please email service@charleysgreenhouse.com
or call 1-800-322-4707.
Charley's, a business you can trust
For over 36 years, Charley's has proudly grown a tradition
of quality products and caring customer service. If for any reason our
product does not live up to your expectations, please let us know. (Call
800-322-4707, or e-mail service@charleysgreenhouse.com) You may return
your purchase within 30 days for exchange, credit or refund - whichever
you prefer. We want you to be one of our many happy, satisfied customers!
Charley & Carol Yaw, Owners
How To Contact Charley's
Charley's offers customer service support Monday through Saturday 7 am to
4:30 pm Pacific Standard Time. You can contact us four ways:
Charley's Greenhouse & Garden
17979 State Route 536
Mount Vernon, WA 98273
ATTN: Customer Service
About the information we collect online:
When you visit charleysgreenhouse.com, we automatically
recognize your Internet service provider's domain (web address).
When you access our web site, your e-mail address and
personal information are not collected.
Charley's may analyze anonymous information collected
in "bulk." We collect and aggregate information about thousands
of site visits and analyze it as a whole. This helps us in our ongoing
efforts to upgrade site design and administration procedures to more effectively
meet our customers' needs. This information is anonymous, your e-mail
address and personal information are not collected.
During Charley's shopping cart checkout process, you will
be given the option to save the information you have entered, including
your name and billing address, and any ship-to addresses. If you select
this option, your order information will be automatically entered in the
shopping cart checkout fields when you visit our site in the future, saving
you valuable time.
As a part of the regular business process, we need to
share your order information with trusted third-party partner companies
(such as our credit card processor and the credit card companies) that
assist us with fulfilling your order. We require that third parties hold
this information we provide in the strictest confidence.
This website may contain links that will direct you to
other independent websites. Please note that Charley's Greenhouse &
Garden is not responsible for the privacy, security and information-gathering
practices of any other website.
Third party disclosure statement:
The personal information you have provided us and information
about your order may be shared with third parties. This information may
be combined with other personally identifiable information (such as demographic
information and past purchase information) available from our records
and other sources. This information will be used to make our future marketing
efforts more efficient. It may also be used by our marketing partners
to bring you offers of interest.
If you prefer we do not share your name and address with
marketing partners, please e-mail us at service@charleysgreenhouse.com
If you agreed to receive e-mail from our marketing partners,
we will share with them your e-mail address and the information described
above, so they can send you offers for products and services that may
be of interest to you. We will only share your e-mail address if you have
opted in by checking the box on the registration page. Additionally, each
email our partners send you will include a description of the simple opt
out process to enable you to stop receiving future e-mail.
How we use e-mail addresses,
physical addresses and telephone numbers:
After placing an order on our site, you will receive an
order confirmation e-mail. This will happen right away. The confirmation
will contain all order information supplied by you in the checkout process
exclusive of your credit card number. To ensure maximum security, we do
not send credit card numbers in e-mail. (E-mail is not a secure method
of communication; it can be intercepted as it moves over the Internet.
Please do not include your credit card number or any sensitive information
in e-mail.)
Occasionally, we send e-mail updates to customers about
sales and special offers. If you decide you want to take a break from
these occasional messages, please notify us at service@charleysgreenhouse.com
or call 1-800-322-4707.
Customers who supply us with their telephone numbers on-line
will only receive telephone calls from us with information about orders
they have placed on-line. If questions arise regarding your on-line order,
we may need to call you. We will not call you about promotions or share
your telephone number with other companies.
If you supply us with your postal address on-line you
may receive infrequent mailings from us with information on new products
and services or upcoming events like our Weekend Gardening Sessions. If
you do not wish to receive such mailings, please notify us at service@charleysgreenhouse.com
or call 1-800-322-4707.
How to access and correct
your customer information:
At your request we provide site visitors with access to
contact information (e.g., name, address, phone number) that we maintain
about them. Customers can access this information by contacting us at
service@charleysgreenhouse.com,
or call 1-800-322-4707.
At your request we offer visitors the ability to have
inaccuracies corrected in contact information. Consumers can have this
information corrected by contacting us at service@charleysgreenhouse.com,
or call 1-800-322-4707.
Customers may prevent their information from being used
for purposes other than those for which it was originally collected by
contacting us at service@charleysgreenhouse.com,
or call 1-800-322-4707.
About secure ordering @ Charley's:
Thank you for shopping at Charley's Greenhouse & Garden.
We have worked hard to ensure the security of your on-line shopping transactions.
Our on-line store includes many security safeguards so you can relax and
enjoy your shopping experience.
When you submit sensitive information through our website,
your information is protected both on-line and off-line.
Charley's secure ordering
process, how it works:
When you place an order with Charley's on-line, the order
information you send to us over the Internet is encrypted using industry
standard Secure Socket Layer (SSL) encryption technology. The order information
you send is secured by this technology as it travels over the Internet.
Charley's on-line ordering is secured with a GoDaddy .com
Web Server Certificate. Transactions on our site are protected with up
to 256-bit Secure Sockets Layer encryption. For detailed information,
please visit the GoDaddy.com website.
After receiving your order information and credit card
number, we authorize your credit card transaction using the same procedure
we use for retail store purchases and phone, fax and mail orders originating
from our hard copy catalog. We validate and process your credit card order
through a reputable and trusted credit card processor.
Most of our products are in stock and ship within 48 hours.
E-mail is not a secure method of communication; it can
be intercepted as it moves over the Internet. Please do not include your
credit card number or any other sensitive information in e-mail.
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