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Charley's Greenhouse
17979 State Route 536
Mt. Vernon, WA 98273
1-800-322-4707
Fax 360-873-8264

Call Center Direct Line
360-428-2626

Retail Store Direct Line
360-395-3001

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The greenhouse manufacturer and Charley's Greenhouse does hereby warrant the frame (except wood), glazing (except glass), and associated hardware for the period stated below from the date of shipment. We warrant the product to be free from defects in material and workmanship for the applicable period. In the event of a defect, we will repair or replace (at our election) the defective parts. This warranty is subject to the limitations contained in the Terms and Conditions of your Purchase Order and valid for all greenhouses over $1,000.00.
  • SolarGro Greenhouses - Frame: Lifetime warranty; Polycarbonate Glazing: 10 year warranty.
  • English Greenhouses including the Saturn, the Orion, the Jupiter, the Venus, the Juliana, the Helena, the Ida, the Kensington, the Magnum, the Monticello, the Elite, the Supreme, and the Atrium - Frame: 10 year warranty; Polycarbonate Glazing: 10 year warranty.
  • Cedar Heritage and Northern Heritage Greenhouses - Polycarbonate Glazing: 10 year warranty.
  • Grandio Greenhouses - Frame: Lifetime warranty; Polycarbonate Glazing: 10 year warranty.

CONDITIONS OF WARRANTY CLAIM:
The following conditions must be met as part of any warranty claim:

  1. Customer shall ship the defective part to Charley's Greenhouse for examination, unless Charley's Greenhouse makes other provision for inspection of defect or alleged damage.
  2. Payment for shipping costs on warranty claims shall be in the discretion of Charley's Greenhouse.
  3. All claims must be made in writing. You must make your claim within 30 days of the date of discovery of the defect or damage. Charley's Greenhouse is not responsible for additional loss or damage resulting from delays in making claims and correcting defects.
  4. Any warranty claim must be made by the original customer who purchased the product from Charley's Greenhouse.
  5. Warranty claims must be made within the applicable warranty period. Any warranty work or services provided by the manufacturer or Charley's during the warranty period will not extend the original warranty period. Any action to enforce this Warranty must be commenced within four months of expiration of the original warranty.

LIMITATIONS ON WARRANTY:

  1. This Warranty is not applicable to claims resulting from or attributable to any fault or damage caused by improper installation or assembly, incorrect handling or exposure to corrosive conditions, improper attachment to foundation or other buildings, damage arising from impact, modification or inappropriate use or treatment of the building, or extra-ordinary conditions including but not limited to war or acts of God. Weather related events, hail, wind and snow (in excess of rating), unusual weathering, improper installation, damage during shipping, excessive exposure to chemicals or other materials, or negligence are not covered under the warranty.
  2. Warranties are not applicable unless and until the Customer has completed, signed and returned the Builder's Responsibility form to Charley's Greenhouse..
  3. The cost of labor for removal and installation of any parts that are replaced is not included.
  4. Shipping of damaged or defective parts is not included.
  5. Glass breakage is excluded.
  6. This Warranty does not cover electrical products, electrical connections, plumbing fixtures or climate controlling equipment. Any such warranty is exclusively the responsibility of the original manufacturer.

This Warranty is personal to the Customer, and is therefore not transferable or assignable. The responsibility of Charley's Greenhouse and the manufacturer is limited to the cost of replacing or repairing any damaged or defective parts. See the Sales Agreement for additional disclaimer of other warranties applicable.

This Warranty is subject to the conditions of Inspection and Discovery of Damaged or Missing Parts as set forth in the Terms and Conditions of the Purchase Order.

No greenhouse is immune to damage from severe weather or extreme events of nature such as tornado, fire, flooding or earthquake. We recommend that you include your greenhouse in your homeowner's insurance policy.

CUSTOMER SERVICES:

We have taken every care in the manufacturing of this product to ensure that it gives complete satisfaction. In the unlikely event that damage has occurred in transit, or shortage of components is evident, please forward the details of any damage or claim to Charley's Greenhouse & Garden.

Effective 2011

For questions about our Greenhouse Warranty or procedures, please call our customer service center at 1-800-322-4707 or e-mail at service@charleysgreenhouse.com.