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Charley's Greenhouse
17979 State Route 536
Mt. Vernon, WA 98273
1-800-322-4707
Fax 360-873-8264

Call Center Direct Line
360-428-2626

Retail Store Direct Line
360-395-3001

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Greenhouse Claims & Return Policy


Our goal is your satisfaction with your greenhouse. If you are not satisfied, please contact us within 30 days of receiving your greenhouse and we will do everything reasonably possible to assure your satisfaction.

Inspection:

Please remember that it is the Customer's responsibility to timely discover and report all damage or shortage in materials or parts within 30 days of delivery of product. Please also remember that shipping packaging is not weatherproof, so appropriate storage measures should be undertaken upon receipt of your Charley's Greenhouse product.

Claims Procedures:

  1. Charley's Greenhouse will make appropriate adjustments, at their election, for damaged or shorted materials or parts within 30 days of delivery.
  2. Upon approval of a return and the issuance of a return authorization you may return your greenhouse to the company upon the following conditions.
        a. Carefully prepare the greenhouse for return. Use the original packaging, if in         good condition. If not, then use appropriate packaging to protect all
            materials and parts.
        b. Include all parts. Missing parts, if not reported to Charley's as part of the         original claim, will not be back-charged.
        c. Note any damaged or missing parts at the time you make your claim and in         the shipping container.
        d. Contact Charley's to arrange for return shipping and delivery.

Customer Credits:

  1. Upon return of the greenhouse, Charley's will inspect the greenhouse and determine the resale value.
  2. The value may be reduced by the replacement cost of missing or damaged parts not reported in your claim.
  3. Not available for refund:
    1. Shipping costs
    2. Cost of customizing, or custom parts.
    3. Custom ordered greenhouses are not returnable for a full refund.
  4. Within 2 weeks of return of your greenhouse, Charley's will offer a refund, credit, exchange, consignment, or a combination of these compensations to total the full market value of the greenhouse as returned.

                                                                                                Effective Summer 2007

For questions about this Return Policy or procedures, please call our customer service center at 1-800-322-4707 or e-mail at service@charleysgreenhouse.com.