Q. When will my order be shipped?
A. Most in-stock supply orders ship from Charley's
warehouse in Mount Vernon, WA
two business days after your order has been placed. During our busy season
(spring and fall), products are shipped in 4-5 business days. During our
off-season expect approximately 1-2 business days. In-stock English Garden
Greenhouses are shipped typically within four business days. SolarGro
Greenhouses are shipped typically within six weeks.
Q. How will my order ship?
A. Charley's ships supply orders via UPS for orders
going to the 48 contiguous states. For these orders you can expect a shipping
e-mail notification giving you the day the order was shipped and tracking
numbers for each package. Upon receipt of your shipping e-mail notification,
you may simply click on the tracking number in the message or click
here and enter your package tracking number(s). You will be able to
"watch" your order travel to your home. Greenhouse orders will
be shipped "Common Carrier." You will be contacted by a Charley's
Greenhouse Specialist outlining the shipping charges and process.
Q. I don't live in the "Lower 48",
how will my order be shipped? And how will I know what the shipping charge
and handling is?
A. For orders destined for Alaska, Hawaii, Canada,
U.S. Virgin Islands, Guam, and all
Military addresses, Charley's utilizes the U.S. Postal Service. However,
department will evaluate other shipping methods as well, and select the
economical way to send your order. We apologize that we are unable to
give our distant customers exact shipping charges at the time an order
is placed. This is due to the various sizes and weights of our products.
Orders going to these destinations may be charged by a combination of
weight and box size and require special handling. These package weights
and dimensions cannot be calculated until our shipping department actually
gathers the product(s) and boxes them. At that time Charley's will
be able to contact you by phone or e-mail with the shipping and handling
charge. Your order will not be processed until you are notified and have
approved the shipping and handling charge.
Q. I have a question not listed in the "Frequently
Asked Questions" section. How do I contact Charley's?
A. Questions can either be e-mailed to firstname.lastname@example.org
or by calling one of Charley's Customer Service Representatives at 1-800-322-4707.
Thank you for selecting Charley's Greenhouse & Garden for your greenhouse
and gardening needs.
Charley's Greenhouse & Garden On-Line Team