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Charley's Greenhouse
17979 State Route 536
Mt. Vernon, WA 98273
1-800-322-4707
Fax 360-873-8264

Call Center Direct Line
360-428-2626

Retail Store Direct Line
360-395-3001

Customer Support

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Customer Support

When a Charley's customer needs help we've got support!

Welcome to Charley's Customer Support, where you'll find all the resources you need for our products. Just click on the support link that best suits your needs and e-mail us your questions.

Customer Service - customerservice@charleysgreenhouse.com

  • To make a change or to check on the status of your order.
  • Warranty - Returns - Replacement
  • Question about ordering? Or, a problem with your existing order.
  • International ordering, types of payment and shipping cost.

If you have questions about the order process please visit our FAQ page. If you still have questions please e-mail us at customerservice@charleysgreenhouse.com

Product Support - productsupport@charleysgreenhouse.com

  • Technical question on our products.
  • More information about our supplies.
  • Assistance in using or setting up products.

Greenhouse Support - greenhousesupport@charleysgreenhouse.com

  • Which of our greenhouses is just right for you?
  • How much is shipping and how long will it take?
  • Assembly Questions?

Web Team - webteam@charleysgreenhouse.com

  • Please send us your comments about our site, we would like to hear from you!
  • Do you have suggestion on features you would like to see at Charley's Online?
  • To report problems during your visit to our site.
  • Inquiries about the site

We pride ourselves in providing a prompt response to our valued customers.
During this busiest of our busy season, we are striving to respond to all requests for information within a day or two. And just think, if everything goes smoothly we sometimes even get the information to you before that!

If you would care to speak to one of our Customer Service Representatives to place an order please call 1-800-322-4707, 7am-4:30pm Mon- Sat. Pacific Standard time.

Please feel free to fax your questions anytime to 1-360-873-8264.